Privacy Policy

1. Introduction

This Privacy Policy explains how Play Arcade (“Play Arcade,” “we,” or “us”) collects, uses, and safeguards the personal data you share with us. Protecting your privacy and personal information is of utmost importance to us. We are committed to processing any personal data you provide, or that we collect in the course of our relationship with you, as outlined in this Privacy Policy.

2. Collecting, Storing, and Using Personal Data

Our collection, storage, and use of your personal information begin when you provide details to us.

• To create an account on Play Arcade, you will need to supply certain basic information, such as your name, email, address, telephone number, and date of birth. Once registered, and as you use our services on playarcade.com, we may also collect information such as your IP address, browser type, device information, betting and payment history, and chat or email interactions. In some cases, phone calls may be recorded for quality training purposes.

We process your personal data only where there is a legitimate basis, which may include:

• To fulfill a contractual obligation we have with you;

• To comply with a legal requirement;

• When we have received your consent;

• To serve a legitimate business interest;

• To support a matter of public interest; or

• To protect your vital interests.

If we rely on legitimate interest as the reason for processing your data, we will communicate this to you, explain our interests, and provide you with an opportunity to raise any questions or objections.

3. Data Security

While we strive to protect your information, please understand that data transmission over the internet cannot be guaranteed to be completely secure. Once we receive your data, we take responsible measures to protect it from misuse, loss, unauthorized access, modification, and disclosure.

• Play Arcade stores each customer’s information securely, limiting access only to personnel and partners who require the data to perform their roles. Data transfers are encrypted, and the databases holding your information are in secure, password-protected environments.

4. Correction, Retention, and Deletion of Personal Data

You have the right to request correction of any inaccurate personal data we hold about you by emailing us at [e-mail].

• We retain your data for as long as your account is active. If you cease to be a customer, we will keep your data only for as long as necessary to meet our policy objectives and any applicable legal or regulatory requirements. In certain cases, technical reasons may require us to keep your data longer than anticipated.

• You may also request the deletion of your personal data by contacting [e-mail]. Please note that if we have a legal obligation to retain your data, or if technical limitations prevent deletion at the time of your request, we may not be able to delete it immediately.

5. Marketing Communications

All marketing communications from us, whether by email or SMS, include an option to opt-out. You can also modify or withdraw your consent to receive marketing communications by contacting our customer service team.

• If we have appropriate consent or another lawful basis, we may share some of your data with external partners, such as SMS or email delivery services, to enable us to reach out to you about promotions, offers, new games, or events that may be of interest. Note that third-party sites will not send marketing on our behalf.

6. Contacting Us

If you have questions, concerns, or need more information about how we handle your data, please reach out to us at [e-mail]. Additionally, you have the right to request access to a copy of the personal information we hold about you.