Self-Exclusion Policy

1. Our Commitment to Responsible Gaming

At Play Arcade, we are dedicated to creating a safe and responsible gaming environment. This Responsible Gaming and Self-Exclusion Policy outlines the measures we take to help players enjoy our platform responsibly and mitigate the risks associated with problem gambling. We provide tools, guidance, and resources so that our users can engage with Play Arcade as a budgeted, enjoyable form of entertainment, protected from the adverse effects of excessive gambling.

2. Responsible Gaming Practices

The Play Arcade platform is designed for recreational purposes only, and gambling should never be viewed as a method to generate income or solve financial difficulties. We encourage all users to set sensible limits and to play within their means.

3. Signs of Problem Gambling

Problem gambling can occur when gambling behavior begins to negatively impact various aspects of one’s life. Recognizable signs may include:

• Spending more time or money than intended on gambling;

• Struggling to stop gambling or reduce its frequency;

• Losing interest in usual activities or hobbies;

• Concealing gambling habits from others;

• Attempting to recover losses through more gambling;

• Borrowing money or selling possessions to gamble;

• Needing larger bets to experience the same excitement;

• Neglecting work, studies, or family responsibilities due to gambling;

• Experiencing feelings of anxiety, guilt, or irritability; and

• Consuming excessive alcohol or other substances while gambling.

If you find yourself relating to any of these indicators, we recommend considering appropriate measures, such as:

• Activating a self-exclusion period or closing your account; and

• Reaching out to independent support organizations for help.

4. How to Self-Exclude or Close Your Account

For those who may feel vulnerable to developing a gambling problem or who wish to limit their gambling, Play Arcade offers a self-exclusion option. This feature allows you to restrict your access to the platform for various timeframes: 1 day, 1 week, 1 month, 6 months, or permanently. A permanent exclusion can be achieved by requesting full account closure.

5. What Happens During Self-Exclusion

Self-exclusion can apply to specific platform areas, such as Casino or Sports, or both. Choosing to self-exclude from one area restricts bets in that activity only, while self-exclusion from both restricts access to the entire account. Any remaining balance can be withdrawn by contacting Customer Support at [e-mail].

Once self-exclusion is activated, account reactivation will not be possible until the exclusion period ends. Play Arcade will also take steps to prevent the creation of any new accounts during this time.

6. Steps for Self-Exclusion

You may self-exclude by navigating to Responsible Gaming within your account settings. If you require further assistance with this process, our Customer Support team is available at [e-mail].

• After your self-exclusion request is submitted, a 24-hour cooldown period begins, during which you cannot place bets in the selected category.

• Following the cooldown, you will receive an email notification to extend the self-exclusion period if needed. If you do not confirm the extension within 24 hours, your account access will be restored.

• For comprehensive removal from Play Arcade marketing, we recommend removing playarcade.com from your notifications and uninstalling any related apps or links.

7. Encouraging Self-Exclusion Across Other Platforms

If you have decided to self-exclude from Play Arcade, it may be beneficial to also apply similar exclusions to any other gambling accounts you hold. Additionally, blocking software can help prevent access to gambling websites.

8. Independent Organizations for Support

There are several trustworthy organizations that offer confidential support and resources to help individuals address problem gambling. These include:

• BeGambleAware (www.begambleaware.org): A non-profit providing services for those affected by gambling addiction;

• Responsible Gambling Council (www.responsiblegambling.org): Aiding in the prevention and management of gambling addiction.